Privacy and browser storage
Last updated: September 19, 2026
Who we are and scope
Tilbridge Tech LLP (BIN 260440008140) is the operator of tilbridge.com and tilbridge.kz. We are registered in Kazakhstan at Almaty, 69A Satpayev St., Office 401. Contact privacy@tilbridge.kz for privacy requests and legal@tilbridge.kz for legal enquiries. This notice covers the marketing websites, not the TMS application or customer translation files, which require separate service and data-processing terms.
Enquiries and access requests
We collect the name, email, company and message you submit, your selected language, IP address and request time. We store the request in our database, email it to our team and send you a confirmation. We use these details to respond and arrange requested access; the IP address helps limit repeated submissions. Do not send confidential translation files, passwords or sensitive personal data through this form. Neither marketing nor analytics consent is required to submit an enquiry.
Optional marketing emails
We send product news and offers only if you separately tick the optional marketing checkbox. It is unchecked by default. We record your choice, the wording/version shown, language and, if accepted, a server timestamp as evidence. You may unsubscribe using the option in a marketing email or by writing to privacy@tilbridge.kz. Request confirmations and replies about access are separate service messages. Marketing permission does not extend the retention period for an inactive enquiry.
Why we process information
We process enquiries to respond to the steps you request before a possible service agreement. Where applicable law requires consent to collect or process enquiry data, we rely on your informed submission for that specified purpose. Optional marketing and analytics rely on separate affirmative choices. We use limited request information to protect the website against abuse and to meet applicable legal duties; where relevant, our legitimate interest is operating a secure business website. You can ask us about the legal basis applicable to your information.
Storage, recipients and retention
The marketing website, enquiry database and email are hosted by hoster.kz in Kazakhstan. Authorised staff and hosting/email service providers handle enquiries for the purposes above. Our retention policy is to delete unsuccessful or inactive enquiries from the database and enquiry mailboxes 12 months after the last meaningful contact. Sending a marketing campaign does not restart this period. Records needed for an ongoing customer relationship are governed by the separate service arrangements. Limited records may be retained where needed to meet a legal duty, resolve a dispute or honour an unsubscribe request. Contact us for deletion requests and information about backup removal.
Browser preferences
Theme, language and audience choices are stored as theme, locale and audience in your browser’s local storage, not cookies. They remain until changed or cleared. Your analytics choice, version and expiry are stored as tilbridge-consent and are valid for 180 days; an expired choice is removed on a subsequent visit. Settings apply separately to each domain and browser. You can clear them in your browser’s website-data settings. Consent version 2 includes enquiry attribution and asks earlier-version visitors to choose again. An accepted choice has a random grant identifier, used only to bind session attribution to that choice.
Optional analytics and international providers
Only after acceptance do we load Umami Cloud and Microsoft Clarity. Umami provides website traffic statistics without tracking cookies. Clarity provides interaction analytics, heatmaps and session recordings and may use _clck (up to one year) and _clsk (up to one day). The access form is marked for masking; its fields are not sent as custom analytics events. Advertising storage is denied. These providers are separate from our Kazakhstan hosting and may process permitted analytics outside Kazakhstan. Their retention, processing locations and transfer arrangements depend on provider and account settings; contact us for details. Our website does not provide your enquiry details to these tools as a marketing list. After a saved enquiry, we send a lead_submitted event only while analytics consent is valid, without contact details, request ID or attribution properties. Blocked or unavailable analytics does not affect submission.
Optional enquiry attribution
After analytics consent, we capture the available document-entry pathname, external referring origin and UTM source, medium, campaign, term and content. We do not save an attribution record before consent. We keep it in sessionStorage as tilbridge-attribution for the tab session and attach it to an enquiry only while consent is valid. This links source information to the contact details you submit, in our enquiry database and team notification email. It helps us understand which channels generate enquiries. If document-entry information is unavailable, we use the current page and label it accordingly; missing referrer information means unknown, not necessarily a direct visit. Refusal or unavailable storage leaves attribution empty and does not prevent submission. Submitted attribution follows the enquiry retention policy: 12 months after the last meaningful contact for inactive enquiries.
Changing analytics consent
Use Privacy settings in the footer to change your choice. Rejection keeps both analytics tools off. Withdrawal sends a denial signal to Clarity, removes accessible first-party Clarity cookies and reloads the page to stop loaded scripts. It stops future collection but does not automatically erase data already received by providers or third-party cookies. Contact us concerning previously collected data. Withdrawal also clears accessible session attribution and prevents it from being attached to future enquiries. It does not automatically remove attribution already submitted with an enquiry; contact privacy@tilbridge.kz for a request.
Your rights and notice updates
Subject to applicable law, you can request access, correction, deletion, restriction or portability of your personal data, object to processing and withdraw consent. Withdrawal does not undo processing already lawfully carried out. You may also complain to the competent data-protection authority in your jurisdiction. We may need proportionate information to verify a request. Contact privacy@tilbridge.kz; we respond within the applicable legal period. We update this notice and its date when practices change and will seek a new choice if a change requires fresh consent.